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Case Studies by Category
Administrative Services
In-House & Outsourced Services
Information Governance
Off-site Records
Office Supplies
Printers/MFDs
Cost Recovery
Contract Compliance
Mattern Leads Strategic Outsourcing for AmLaw 25 Firm, Lowering Costs and Enhancing Services Copy Copy Copy
To elevate service quality and secure more competitive pricing, this global AmLaw 25 firm needed to refresh more than a decade-old outsourcing model across multiple administrative and support functions. Mattern partnered with the firm to restructure leadership, optimize staffing, and integrate technology, ultimately delivering savings of more than 10% and reducing off-site facility costs by 71%—all while strengthening vendor accountability and aligning operations with the firm’s long-term strategic goals.
Future-Ready Legal Operations: How Mattern Helped a Leading Law Firm Optimize Outsourcing, Technology, and Governance
To stay ahead of shifting demands, this California-based NLJ 500 firm needed to align its outsourcing, equipment, and information governance practices with a hybrid work environment. Mattern helped the firm optimize operations, strengthen policy, and secure long-term stability across 12 offices—all while recovering the full cost of the engagement.
Chicago-based Firm Improves Workflow and Achieves 33% Annual Savings
Chicago-based Firm Improves Workflow and Achieves 33% Annual Savings
Am Law 200 Firm Saves on Costs, Improves Service Levels by Outsourcing Records and Selecting New MFD Vendor
Am Law 200 Firm Saves on Costs, Improves Service Levels by Outsourcing Records and Selecting New MFD Vendor
Nashville-based Firm Improves Outsourcing Workflow Efficiencies, Service and Equipment Capabilities: Achieves 51% Savings
Nashville-based Firm Improves Outsourcing Workflow Efficiencies, Service and Equipment Capabilities: Achieves 51% Savings
Am Law 50 Firm Ensures Employee-Friendly Outsourcing Path while Improving Back Office Efficiency
Am Law 50 Firm Ensures Employee-Friendly Outsourcing Path while Improving Back Office Efficiency
A PilotLegis Member Firm Streamlines Off-Site Records and Establishes Firmwide Information Governance
This PilotLegis member firm engaged Mattern to address two interconnected risks: a growing off-site records footprint and the absence of a firmwide information governance framework. By pairing a historical records cleanup with practical IG policy development, the firm took a disciplined approach to reducing legacy paper risk while establishing clear, defensible practices for the future. The result was a coordinated strategy that delivered immediate cost and risk reduction while setting the foundation for long-term governance maturity.
Future-Ready Legal Operations: How Mattern Helped a Leading Law Firm Optimize Outsourcing, Technology, and Governance
To stay ahead of shifting demands, this California-based NLJ 500 firm needed to align its outsourcing, equipment, and information governance practices with a hybrid work environment. Mattern helped the firm optimize operations, strengthen policy, and secure long-term stability across 12 offices—all while recovering the full cost of the engagement.
Mattern Assists Law Firm in Unraveling Decades of Paper Records and Rebuilding Information Governance Strategy
Mattern Assists Law Firm in Unraveling Decades of Paper Records and Rebuilding Information Governance Strategy
Mattern Assists Regional Firm in Implementing Effective Information Governance
Mattern Assists Regional Firm in Implementing Effective Information Governance
Am Law 100 Firm Achieves Compliance and Savings by Implementing Formal Information Governance Program
Am Law 100 Firm Achieves Compliance and Savings by Implementing Formal Information Governance Program
Northern California Firm Improves Information Governance Program and Reduces Offsite Records Storage Costs, Achieving High 6-Figure Savings
Northern California Firm Improves Information Governance Program and Reduces Offsite Records Storage Costs, Achieving High 6-Figure Savings
Mattern Creates IG Policy for Physical and Electronic Records for 150-Attorney Firm
Mattern Creates IG Policy for Physical and Electronic Records for 150-Attorney Firm
Mattern Establishes Information Governance Program and Restructures Off-site Records Storage Contracts to Ease Destruction and Improve Costs for a 28% Savings
Mattern Establishes Information Governance Program and Restructures Off-site Records Storage Contracts to Ease Destruction and Improve Costs for a 28% Savings
Mattern Helps Holland & Knight Reduce Current Costs by 34.5% and Permanent Withdrawal Fees by $1 Million While Incorporating Information Governance Goals
Mattern Helps Holland & Knight Reduce Current Costs by 34.5% and Permanent Withdrawal Fees by $1 Million While Incorporating Information Governance Goals
Mattern Helps Orrick, Herrington & Sutcliffe LLP, Improve Outsourced Administrative Services Including Resource Center & Document and Word Processing Agreements
Mattern Helps Orrick, Herrington & Sutcliffe LLP, Improve Outsourced Administrative Services Including Resource Center & Document and Word Processing Agreements
West Coast AmLaw 50 Firm Improves Flexibility and Savings for Onsite Outsourcing/MFDs and Outsourced Administrative Services
West Coast AmLaw 50 Firm Improves Flexibility and Savings for Onsite Outsourcing/MFDs and Outsourced Administrative Services
Mattern Leads Am Law 200 Firm Through Administrative Services Restructure
Mattern Leads Am Law 200 Firm Through Administrative Services Restructure
A PilotLegis Member Firm Streamlines Off-Site Records and Establishes Firmwide Information Governance
This PilotLegis member firm engaged Mattern to address two interconnected risks: a growing off-site records footprint and the absence of a firmwide information governance framework. By pairing a historical records cleanup with practical IG policy development, the firm took a disciplined approach to reducing legacy paper risk while establishing clear, defensible practices for the future. The result was a coordinated strategy that delivered immediate cost and risk reduction while setting the foundation for long-term governance maturity.
Mattern Revamps Nonprofit’s Off-Site Records Program, Cutting Storage Costs by 82%
There is a way out.
Typically, Mattern works with law firms but when a former client called from their new role at a nonprofit and asked for help with a long-troubled off-site records program, Mattern didn’t hesitate. The nonprofit organization had tried for years to improve the situation without success. Mattern stepped in to deliver clarity, competition, and control.
Strategic Scanning Initiative Enables Seamless Office Move for National Law Firm
A national law firm preparing for a major office relocation needed a structured, defensible way to reduce its physical records footprint without disrupting attorney workflows. Mattern designed and managed a comprehensive scanning initiative that aligned with the Firm’s information governance objectives and ensured all work was completed before the move. The result was a streamlined transition that strengthened long-term records management practices.
Am Law 200 Firm Removes Permanent Withdrawal Fees, Consolidates Vendors and Saves 24% in Off-Site Record Storage
Am Law 200 Firm Removes Permanent Withdrawal Fees, Consolidates Vendors and Saves 24% in Off-Site Record Storage
Sandberg, Phoenix & von Gontard P.C. Change Service Providers Mid-Contract, Improve Contract Terms for Office Supplies and Off-Site Records
Sandberg, Phoenix & von Gontard P.C. Change Service Providers Mid-Contract, Improve Contract Terms for Office Supplies and Off-Site Records
Mattern Assists Thompson Coe in Consolidating Offsite Records Storage, Securing a 16% Cost Reduction Through Strategic Contract Negotiations
Mattern Assists Thompson Coe in Consolidating Offsite Records Storage, Securing a 16% Cost Reduction Through Strategic Contract Negotiations
Kansas City Based Firm Improves Offsite Records Terms and Pricing
Kansas City Based Firm Improves Offsite Records Terms and Pricing
Chamberlain Achieves 0$ Dollar Permanent Withdrawal Fee and 40% Savings with New Off-site Records Vendor
Chamberlain Achieves 0$ Dollar Permanent Withdrawal Fee and 40% Savings with New Off-site Records Vendor
Mattern Leads Marshall Dennehey Negotiations to Avoid 20% Price Escalation in Offsite Records Storage Vendor Renewal Offer
Mattern Leads Marshall Dennehey Negotiations to Avoid 20% Price Escalation in Offsite Records Storage Vendor Renewal Offer
Mattern Assists Thompson Coe in Consolidating Offsite Records Storage, Securing a 16% Cost Reduction Through Strategic Contract Negotiations
Mattern Assists Thompson Coe in Consolidating Offsite Records Storage, Securing a 16% Cost Reduction Through Strategic Contract Negotiations
Mattern Helps Regional Firm Consolidate Vendors, Increase Destruction Limits, and Win a Significant 31% Savings in Offsite Records Costs
Mattern Helps Regional Firm Consolidate Vendors, Increase Destruction Limits, and Win a Significant 31% Savings in Offsite Records Costs
Mattern Helps Woods Rogers Find a Way Out of Prohibitive Offsite Storage Contract at No Cost to the Firm
Mattern Helps Woods Rogers Find a Way Out of Prohibitive Offsite Storage Contract at No Cost to the Firm
AmLaw 200 Firm Streamlines Procurement and Saves 43% on Office Supplies
AmLaw 200 Firm Streamlines Procurement and Saves 43% on Office Supplies
National Firm Gains 33% Reduction in Permanent Withdrawal Fees and 22% Monthly Savings on Outsourcing Contracts in Dual RFPs
National Firm Gains 33% Reduction in Permanent Withdrawal Fees and 22% Monthly Savings on Outsourcing Contracts in Dual RFPs
Sandberg, Phoenix & von Gontard P.C. Change Service Providers Mid-Contract, Improve Contract Terms for Office Supplies and Off-Site Records
Sandberg, Phoenix & von Gontard P.C. Change Service Providers Mid-Contract, Improve Contract Terms for Office Supplies and Off-Site Records
Southeast-based Am Law 200 Firm Leverages Mattern to Find Savings and Improved Services in Office Supplies
Southeast-based Am Law 200 Firm Leverages Mattern to Find Savings and Improved Services in Office Supplies
Mattern Helps Marshall Dennehey Reduce Office Supplies Spend by 33%
Mattern Helps Marshall Dennehey Reduce Office Supplies Spend by 33%
AmLaw 200 Firm Shifts to Work-Cell Environment, Captures 24% in Cost Savings while Substantially Improving Operational Efficiency
AmLaw 200 Firm Shifts to Work-Cell Environment, Captures 24% in Cost Savings while Substantially Improving Operational Efficiency
Am Law 200 Firm Saves on Costs, Improves Service Levels by Outsourcing Records and Selecting New MFD Vendor
Am Law 200 Firm Saves on Costs, Improves Service Levels by Outsourcing Records and Selecting New MFD Vendor
AmLaw 200 Firm Leverages Technology & Equipment to Improve Workflow, Saves $1 Million over 5 Years
AmLaw 200 Firm Leverages Technology & Equipment to Improve Workflow, Saves $1 Million over 5 Years
Hemenway & Barnes LLP Leverages Current Equipment to Achieve 11% Savings
Hemenway & Barnes LLP Leverages Current Equipment to Achieve 11% Savings
New York-based Firm Leverages Technology & Equipment to Improve Workflow, Saves $1.4 Million over 5 Years
New York-based Firm Leverages Technology & Equipment to Improve Workflow, Saves $1.4 Million over 5 Years
Am Law 100 Firm Achieves Unprecedented SLA, 31% Cost Savings, and Improves Attorney Experience
Am Law 100 Firm Achieves Unprecedented SLA, 31% Cost Savings, and Improves Attorney Experience
Michigan-based Am Law 200 Firm Improves MFD Output Efficiencies, Decreases Costs by 23%
Michigan-based Am Law 200 Firm Improves MFD Output Efficiencies, Decreases Costs by 23%
West Coast AmLaw 50 Firm Improves Flexibility and Savings for Onsite Outsourcing/MFDs and Outsourced Administrative Services
West Coast AmLaw 50 Firm Improves Flexibility and Savings for Onsite Outsourcing/MFDs and Outsourced Administrative Services
Mattern Assists Waller Lansden Dortch & Davis LLP Achieve 49% Savings by Improving Output Efficiencies
Mattern Assists Waller Lansden Dortch & Davis LLP Achieve 49% Savings by Improving Output Efficiencies
Mattern Assists an Am Law 200 Firm Create New Cost Recovery Model to Recoup Charges for Litigation Support Solution
Mattern Assists an Am Law 200 Firm Create New Cost Recovery Model to Recoup Charges for Litigation Support Solution
Am Law 100 Firm Leverages Mattern Plan B Cost Recovery™ and Reduces Overhead by 28%
Am Law 100 Firm Leverages Mattern Plan B Cost Recovery™ and Reduces Overhead by 28%
Am Law 200 Firm Reshapes Outsourcing, Equipment and Cost Recovery Strategy Post-COVID for Substantial Savings and Increase in Recoveries.
Am Law 200 Firm Reshapes Outsourcing, Equipment and Cost Recovery Strategy Post-COVID for Substantial Savings and Increase in Recoveries.
MatternPILOT in Action: Total Savings of 34% and Better Yet, Proper Contract Management
MatternPILOT in Action: Total Savings of 34% and Better Yet, Proper Contract Management
Prominent IP Law Firm Achieves Win-Win & 10 Year Contract with Open Off-Site Records RFP
Prominent IP Law Firm Achieves Win-Win & 10 Year Contract with Open Off-Site Records RFP
Mattern’s Phase III Contract Compliance Program Achieves Maximum Value for Best Best & Krieger’s Office Supplies Contracts
Mattern’s Phase III Contract Compliance Program Achieves Maximum Value for Best Best & Krieger’s Office Supplies Contracts
Mattern’s Contract Compliance Delivers Savings, Captures Headcount Reduction of 27% for Am Law 200 Firm
Mattern’s Contract Compliance Delivers Savings, Captures Headcount Reduction of 27% for Am Law 200 Firm
Mattern Helps Am Law 200 Firm Enhance Value of Offsite Records Contract with Ongoing Contract Compliance
Mattern Helps Am Law 200 Firm Enhance Value of Offsite Records Contract with Ongoing Contract Compliance
Case Study
AmLaw 100 Firm
Saves 22% through
RFP Process
Mattern Associates helps an Am Law 100 firm save 22% through our request for proposal process using our proprietary Mattern Method.
Case Study
Law Firm Saves 16% in Monthly Costs
Mattern Associates helps a midwest-based firm achieve 16% savings in monthly costs by improving their back office operations.
Case Study
AmLaw 50 Firm Improves Back Office Efficiency
Mattern Associates helps an Am Law 50 Firm roll out an employee -friendly outsourcing path to improve their back office efficiency.
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