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New York-based Firm Leverages Technology & Equipment to Improve Workflow, Saves $1.4 Million over 5 Years

This AmLaw 200 firm with over 300 attorneys based in New York City, was looking to implement changes in production workflow to maximize efficiencies and reduce consumption and reliance on paper.

OPPORTUNITY
This AmLaw 200 firm with over 300 attorneys based in New York City, was looking to implement changes in production workflow to maximize efficiencies and reduce consumption and reliance on paper.

With the expiration of its current Xerox Multi-Function Device (MFD) fleet pending, office renovations underway in New York, Miami and Washington DC as well as plans to replace a mono-function printer fleet with a shared, multi-function replacement fleet, the Firm’s operations and IT teams were seeking a comprehensive solution to meet the current and future needs of the Firm.

SOLUTION
Firm leadership hired Mattern for assistance in the analysis and procurement of output devices and corresponding workflow technologies that would meet the firm’s goals. Working with their personnel, Mattern conducted on-site assessments, developed and managed a customized Request for Proposal (RFP) process that included multiple options all designed to meet the client’s desired outcomes. Mattern also oversaw on-site and offsite equipment demos.

RESULTS
After the conclusion of a lengthy review of equipment and software solutions, the Firm decided to implement Canon MFD’s in conjunction with uniFLOW workflow software.

Subsequently, Mattern negotiated an extremely competitive contract for the Firm’s MFD’s, Printer Fleet Management Services for firm-owned multi-function printers and associated workflow software for input and output that addressed the overall strategic needs as outlined by the firm.

This solution met the firm’s objectives and provided:
- A consistent end-user experience across the entire fleet of devices for both print and scan
- “Follow-me,” secure printing at all output devices on the Firm’s network – allowing end-users to obtain their print request at any device firm-wide
- Key card authentication at all devices
- Multiple scanning options including scan-to-desktop, scan-to-email, scan-to-facsimile and scan-to--document management system (DMS)

The new agreement for these devices also included:
- Flexibility for the deletion or upgrade/downgrade of 20% of all devices and accessories
- Established, penalty-based performance standards for service response times and equipment up-time

This new agreement helped the firm achieve a total savings of 36% per year on the MFD and printer maintenance fleet – or $1.4 million over the five-year contract while providing a more efficient, streamlined workflow solution.

Mattern Leads Strategic Outsourcing for AmLaw 25 Firm, Lowering Costs and Enhancing Services

To elevate service quality and secure more competitive pricing, this global AmLaw 25 firm needed to refresh more than a decade-old outsourcing model across multiple administrative and support functions. Mattern partnered with the firm to restructure leadership, optimize staffing, and integrate technology, ultimately delivering savings of more than 10% and reducing off-site facility costs by 71%—all while strengthening vendor accountability and aligning operations with the firm’s long-term strategic goals.

Future-Ready Legal Operations: How Mattern Helped a Leading Law Firm Optimize Outsourcing, Technology, and Governance

To stay ahead of shifting demands, this California-based NLJ 500 firm needed to align its outsourcing, equipment, and information governance practices with a hybrid work environment. Mattern helped the firm optimize operations, strengthen policy, and secure long-term stability across 12 offices—all while recovering the full cost of the engagement.

A prominent Boston-based law firm undergoing an administration transition identified a pressing need: many of its vendor contracts supporting office and administrative services had not been reviewed in years. The new administration recognized that they lacked both the in-house expertise and bandwidth to evaluate and renegotiate these agreements effectively.

MatternPILOT in Action: Total Savings of 34% and Better Yet, Proper Contract Management

Like so many firms, the Firm had boxes of paper records that hadn’t been touched in years. The attorneys responsible had retired or moved on, and the boxes of records lay idle.

Mattern Assists Law Firm in Unraveling Decades of Paper Records and Rebuilding Information Governance Strategy

The procurement of office supplies is back to pre-pandemic levels and firms are once again looking to optimize their spend. After years of decline due to hybrid work and the shift to digital output, the overall dollar spend is back, or in some cases, exceeding pre-pandemic levels.

AmLaw 200 Firm Streamlines Procurement and Saves 43% on Office Supplies

Establishing and maintaining a successful contract negotiation is a situation in which there needs to be two winners, not a winner and a loser. While every firm wants to procure the best contracts through informed negotiation, it is also important to preserve the long term, industry relationships with the vendors. You’ve got to pick the competitors wisely, and you must know the best practices in your region. To that end, there’s a great deal of strategy involved in an Open RFP; one might say an art.

Prominent IP Law Firm Achieves Win-Win & 10 Year Contract with Open Off-Site Records RFP

With more than 1,100 lawyers and consulting professionals in 24 offices worldwide, this firm is a leading business and litigation practice with global reach. As is the trend with many successful large firms, this particular one had undergone a merger in 2009 with an established Atlanta-based firm.

National Firm Gains 33% Reduction in Permanent Withdrawal Fees and 22% Monthly Savings on Outsourcing Contracts in Dual RFPs

Best Best & Krieger, LLP is a 180-attorney law firm that has been in business for more than a century. The firm has grown to include several dynamic practice groups across eight offices throughout California.

Mattern & Associates Spearheads Vendor Consolidation, Achieves 23% Monthly Savings in Support Services for Best Best & Krieger

Established in 1891, Best Best & Krieger (BBK) is a highly regarded, full-service law firm of over 350 professionals, including more than 200 attorneys across nine offices in California and in Washington, D.C. Maria D’Aquila is the firm’s Operations Manager.

Mattern’s Phase III Contract Compliance Program Achieves Maximum Value for Best Best & Krieger’s Office Supplies Contracts

This 320 attorney, AmLaw 200, Houston-based firm was in the throes of implementing a “work-cell” environment for their secretaries per practice area. The restructuring of staff and office layout required a different output strategy to be deployed in order to provide the tools and technology within close proximity to the work-cells, while also looking to reduce expenses. However, the firm had several expiration dates for their existing multi-function devices, requiring a creative plan for addressing replacements that also substantially improved the convenience and efficiency for the new work-cell environment.

AmLaw 200 Firm Shifts to Work-Cell Environment, Captures 24% in Cost Savings while Substantially Improving Operational Efficiency

This AmLaw 200, Chicago-based firm had taken advantage of outsourcing methods over the last couple of years; however, its current outsourcing and equipment contract was soon to expire. Since the firm renewed with the incumbent vendor the previous five years, they were interested in learning what other service bureaus were providing in the outsourcing marketplace. The firm also desired to determine whether they were staffed appropriately and operating under industry best practices and service levels with competitive pricing.

Chicago-based Firm Improves Workflow and Achieves 33% Annual Savings

This 250 attorney, Am Law 200, Washington D.C.-based firm had specific areas in which it was struggling; in particular, they were finding it difficult to keep current with technology, flexing to meet demand, and recovering costs for the internal systems and storage related to litigation support services (e-Discovery).