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Mattern Corrective Action Plan

MatternCAP

When the service doesn’t match the promise.

If your firm is struggling with underperforming office services, records programs, or administrative support, you may feel trapped between two options:

1. Cancel the contract and start over

Cancel the contract. Issue an RFP. Move to a new provider. Risk a disruptive transition, and hope the next provider delivers.

2. Keep it in place and accept underperformance

Stay put and tolerate the issues. Watch service slip further, costs creep higher, and frustration spread across attorneys and staff.

Sometimes, the provider is the problem.
Sometimes, the problem is how the service is being managed. Often, it’s both.

That is where MatternCAP comes in.

What is MatternCAP?

MatternCAP is our Corrective Action Plan for firms facing underperforming office services, records programs, or administrative services, whether they are being provided by your in-house personnel or by an outsourcing provider.

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We start with an unbiased assessment of what is working and what is not working, and provide an implementable action plan to bring costs back in line and optimize performance.

Why it matters

When these services underperform, the impact spreads quickly. Attorneys and staff lose confidence in the support they rely on. Oversight becomes reactive. Costs creep upward. Risk increases.

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MatternCAP provides a clear path forward when performance issues have become too costly to tolerate.

What you get:

  • An unbiased assessment of performance, costs, and accountability

  • Findings and prioritized recommendations

  • Implementable Corrective Action Plan with owners and timelines

  • Improved governance, accountability, and oversight

  • Cost and performance alignment recommendations

The result:

​Performance that matches expectations, costs back in line, and a structure your firm can operate with.

You can't afford not to fix it.

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