Rethinking Workflow Systems: Why Waiting Won't Fix Your Admin Operations

Legal administrators keep hearing the same pitch: that a new workflow system will eventually transform their back-office operations. But that word, eventually, does a lot of heavy lifting. In the meantime, most firms are stuck waiting, guessing, and trying to fix things in the dark.

Here’s how that usually plays out:

• You wait for the system to be implemented.

• You hope people actually use it.

• You wait 6 to 12 months for meaningful data.

• You try to interpret that data with limited context.

• You attempt to fix what’s broken.

All the while, service problems continue. Budgets take a hit. Staff stay frustrated. And performance rarely improves measurably.

What If You Could Start Fixing Things in 60 Days?

Firms don’t need to wait a year to understand where things are going wrong. We’ve found that the promises of workflow systems can be delivered much faster if you have the right strategy and analysis behind it.

Here’s how we approach it:

• Real workload analysis, no waiting: We assess how administrative roles function today across in-house and outsourced resources, without relying on incomplete ticketing system data.

• Clarity on who’s doing what: Our analysis uncovers where work is concentrated, duplicated, or misaligned, so restructuring efforts can be based on facts, not assumptions.

• The right people doing the right work: We help you design a staffing model that balances cost, productivity, and quality by aligning the right tasks with the right roles.

• Insight in 60 days or less: You don’t need to wait for software to reveal what’s broken. We provide direct answers based on data and operational insight.

Workflow Systems Don’t Solve Problems. People Do.

Workflow systems are tools. They help surface issues, but they don’t fix them. And if you’re waiting a year to act, you’re already behind.

In our experience, firms that prioritize operational insight and a clear roadmap outperform those that rely solely on technology rollouts.

If you're ready to improve administrative performance now, don't wait for the next software cycle. Get clarity. Get a plan. Get moving. To talk with the Mattern team about transforming your admin operations, contact info@matternassoc.com.