Operational Agility: Preparing for the Next Industry Shift

The legal market never stands still. Economic swings, technology disruptions, and staffing challenges can change a firm’s operating reality overnight. Firms that respond well aren’t lucky; they’re prepared. They’ve built agility into their operations.

Agility Begins with Awareness 

If teams are stretched thin, processes are outdated, or support roles operate in silos, even small changes can trigger firm-wide disruption. True agility starts with visibility. Firms need a clear understanding of workflows, vendor performance, and internal capacity. Without it, they’re stuck reacting only when something breaks.

Where Agility Breaks Down

• Legacy systems that can’t scale

• Vendor contracts that haven’t been reviewed in years

• Inflexible support structures with no room for adjustment

• Lack of cross-training or contingency planning

Laying the Groundwork for Agility

• Regularly reviewing and renegotiating vendor agreements

• Designing flexible workflows supported by scalable technology

• Ensuring vendor partners can flex with demand

• Aligning internal roles with evolving business needs

The Mattern Perspective 

Agility doesn’t come from chance. It comes from intentional planning, structured reviews, and an honest assessment of where a firm stands today versus where it needs to be tomorrow.

We help firms strengthen operational foundations, build adaptability, and create the confidence to face industry shifts head-on.