A True End-to-End Service: Mattern’s 3-Phase Approach to Law Firm Operations

When it comes to managing outsourced services, most law firms only get help with one piece of the puzzle. A vendor might assist with pricing. A consultant might steer the RFP. But rarely does a partner take responsibility from the first operational review through contract oversight and long-term performance management.

Mattern does.

Our 3-phase approach gives firms a complete lifecycle strategy, from evaluation through execution and performance monitoring, with a focus on sustainable operations, controlled costs, and measurable results.

Phase I: Comprehensive Evaluation

Every engagement starts with a clear, unbiased evaluation of your current operations. We take a deep dive into workflows, staffing models, cost structures, and vendor performance. This isn’t a surface-level review. It’s built to uncover real opportunities for improvement based on what’s actually happening at your firm.

By the end of this phase, you know exactly where your firm stands, what’s working, what’s not, and what changes would make the biggest impact. The goal is to build a foundation for smarter decisions, not just make guesses based on vendor promises.

Phase II: RFP & Contract Negotiation

Once we’ve defined the opportunities, we manage a competitive RFP process that reflects your firm’s specific goals and expectations. We don’t just issue templates. We build custom RFPs that ensure vendors are bidding on the right solution, not just the cheapest one.

From there, we lead the negotiation process. We focus on securing contracts with real accountability, service level agreements, performance metrics, transparent pricing, and clear exit terms. We know where the traps are, and we make sure your contract avoids them.

Phase III: Contract Compliance

Too often, firms sign a contract and hope for the best. We don’t stop there. Phase III ensures that what’s promised on paper actually happens in practice.

We stay engaged after the contract is signed to monitor vendor performance, validate invoices, and track service levels. We make sure any changes to rates or scope are documented and agreed upon, not just buried in the fine print. This oversight is where a lot of value gets lost over time. We help you keep it.

Built for Results, Not Just Process

Our approach is structured but flexible, designed to adapt to your firm's unique culture, goals, and operational needs. Whether you're consolidating vendors, increasing transparency, or preparing for long-term growth, we tailor the strategy to fit.

Firms that work with Mattern consistently see meaningful improvements in cost control, service quality, and internal team performance. We don't just identify issues, we fix them and stay engaged to ensure the changes hold. End-to-end support shouldn't be rare. It should be the standard. That's what Mattern delivers.

If your firm is ready for a partner who takes ownership across every phase of the outsourcing process, get in touch: info@matternassoc.com