Managed Services Organizations (MSOs) are quickly becoming one of the most talked-about developments in law firm operations, and private equity investment is a big reason why. As outside capital looks for new ways into the legal market, firm owners and operators are asking what these structures are, how they work, and whether they could reshape the traditional legal-services business model.

Law firm office occupancy recently averaged just 46.2% in July, yet many firms continue to carry legacy staffing models, outsourcing contracts, equipment, storage, and supply programs forward year after year. As 2027 budgeting begins, now is the time to ask whether your office services spend reflects how your firm actually operates today.

In this 45-minute Coffee Break, Rob Mattern, President of Mattern, and John Riggleman, Firm Administrator of Caplin & Drysdale, discuss how the firm approached a major off-site storage contract renewal after facing a 35.5% increase in costs and ultimately developed a strategy focused on long-term savings and operational control.

Rob Mattern, President of Mattern, and Bill Mech, Principal of ofPartner, share practical insight into how law firms can improve administrative efficiency and gain greater visibility into support workloads.

Rob Mattern, President of Mattern, and Allan Thompson, CAO of Mayer Brown, share practical insight into how law firms are approaching outsourcing today and what is shaping the next phase of the market.

Rob Mattern, President of Mattern, and Cory Riner, Consultant, share timely insights into one of the toughest challenges law firms continue to face in 2025: rising costs that outpace demand. While firms are finding opportunities for growth, expenses are still climbing faster than expected, squeezing margins across the industry.

Rob Mattern, President of Mattern, Deanna Crawford, Consultant, and Ken Purce, Principal at Research Contract Consultants, share timely insights into one of the toughest challenges facing law firms this year: rising costs. Demand may be increasing, but Citi’s Law Firm Group reports that expenses are growing faster than expected, putting pressure on margins across the industry.

Rob Mattern, President of Mattern, and Deanna Crawford, Consultant, introduce a game-changer for law firm purchasing: MatternPILOT. If your firm is grappling with unapproved purchases, outdated contracts, or vendor sprawl, this quick Coffee Break session offers a smarter way forward—with real solutions.

Rob Mattern, President of Mattern, and Cory Riner, Consultant, tackle a surprisingly timely topic for law firms: office supplies spending. After a sharp decline during the pandemic, spending has rebounded—but many firms haven’t reassessed their contracts or core lists to keep pace. This session uncovers how law firms can turn a traditionally overlooked category into a strategic advantage—with some fresh insights, a few laughs, and, of course, coffee. What You’ll Learn: 💡 How

Rob Mattern, President of Mattern, and Milan Bobde, Co-Founder and CEO of Oddr, tackle a critical challenge for law firms: optimizing the invoice-to-cash lifecycle. This session explores the biggest bottlenecks in law firm cash flow and proven strategies to improve efficiency and financial performance. What You’ll Learn: 💡 The key challenges law firms face in the invoice-to-cash process—and how to fix them 💡 Real-world examples of firms successfully streamlining their cash