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February Coffee Break: Outsourcing Perspectives from the Inside
- Feb 26
- 1 min read
Updated: Mar 2
Rob Mattern, President of Mattern, and Allan Thompson, CAO of Mayer Brown, share practical insight into how law firms are approaching outsourcing today and what is shaping the next phase of the market.
Outsourcing continues to evolve as firms balance cost control, performance expectations, and operational flexibility. In this 45-minute Coffee Break conversation, Rob and Allan reflect on a recent outsourcing RFP and discuss what firms are prioritizing, where challenges tend to arise, and how administrative leadership teams are evaluating their options.
This on-demand session is conversational, timely, and grounded in real-world experience.
What you’ll learn:
Where outsourcing is headed in the legal market
What firms look for in an outsourcing provider today
Common challenges with outsourcing performance and oversight
Key considerations when transitioning from in-house to outsourced models
Lessons learned when switching service providers
How firms are strengthening oversight and accountability in outsourced environments
