About Mattern

Mattern is the leader in legal business process consulting and cost recovery solutions. We provide law firms with unbiased strategies for measurably improving the efficiency and cost effectiveness of in-house and outsourced back and middle office services.

No other consulting company handles more engagements, has more industry experts on-staff, publishes more articles, conducts more industry surveys and speaks more about law firm back and middle office operations than Mattern.

Mattern provides strategic and sustainable solutions in the form of legal middle and back office consulting services to law firms of every size, specialty and location. Our solutions are powered by industry-leading process improvement, expense reduction, and cost recovery experts. They are customized to meet your specific needs and preferences, unbiased and vendor-neutral.

We are your partner. Our solutions streamline and simplify your business while saving you money. Continuously updated and monitored, they are sustainable over time.

We create a strategic plan for each area we touch with contract terms that work in our clients’ favor, and provide ongoing monitoring and maintenance so our clients know they are getting what they pay for. Lastly, we incorporate a plan for the recovery of costs associated with the back and middle office so your firm recovers what it should.

Experience 20 years of exceptional service and 450 successful engagements with the nation’s leading firms

Unbiased The Mattern business model ensures your firm’s interest are at the core of every process

Traditional Back Office Support Services

1. Business Process Outsourcing

2. In-House Analysis

3. Equipment

4. Output Management

5. Records Management – On and Off-site

6. Office Supplies Analysis

7. Cost Recovery Analysis

8. Implementation Oversight

9. Contract Maintenance and Monitoring

Leaders in Middle Office Service Offerings

1. Litigation Support
   

2. Technology/workflow

3. Off-site spend benchmarking & bid process

4. Managed Services Procurement

5. Document Processing
   

6. Current-state assessment, recommendations and solutions including head-counts, centralization efficiency, workflow, etc.

7. RFP process and contract negotiations

Benchmark Data

1. Administrative Resource Services labor and benchmarking assessments
   

2. Library Services

3. Secretarial Pool

4. Accounts Payable° Help Desk/Call Center

First-of-Kind Surveys and Benchmarking Reports

1. Mattern & Associates Cost Recovery Survey

2. Mattern & Associates Outsourcing Benchmarking Report

3. Mattern & Associates Managed eDiscovery and Litigation Support Benchmarking