Mattern Associates

Administrative operations are under more scrutiny than ever. Law firm leaders want better insight into performance, efficiency, and staffing, and they’re turning to data to get it.

When law firm leaders talk about improving administrative performance, the conversation almost always drifts toward speed. Faster turnaround times. Quicker responses. Tighter SLAs.

Most law firms rely on established staffing ratios to manage administrative teams. Those ratios provide a sense of control, but they rarely tell the full story. In our experience, firms assume that if the numbers look right on paper, coverage must be adequate in practice.