Mattern Associates

Too often, law firms treat vendor contracts as one-and-done transactions. The terms are negotiated, the ink dries, the document is filed away, and then forgotten until renewal.

Every law firm wants to support attorney productivity. But not every firm realizes just how much productivity depends on the performance of its office services.

Law firms are entering 2026 facing a familiar contradiction: growth and change on one hand, but stagnant support models on the other. Despite rising client expectations and increased internal complexity, many firms still rely on administrative strategies built for a different era.