Mattern Helps Improve Performance and The Bottom Line.

Whether in-house, outsourced, or a combination of the two, Support Services represent a substantial business expense for legal firms and other organizations. These labor-intensive areas greatly affect profitability and client satisfaction on a daily basis.

Through in-depth analysis, Mattern determines the most effective and cost-efficient approach to meet your organization's Support Services needs. We assess performance, apply benchmarks and recommend actions to foster sustained excellence and to enhance strategic planning.

Mattern's Support Service Consultation Provides Solutions.

Are you leveraging your support services spending? Are your internal processes really working at peak efficiency? Are you equipped for today, and prepared for the future?

Mattern & Associates analyzes each of your firm's unique Support Services functions, which may include Mail/Messenger services, Reprographics (copying/printing/scanning), Facsimile, Receptionist services, Word Processing and Hospitality.

Our comprehensive analysis evaluates costs, utilization, performance, efficiency, and overall satisfaction. We also provide specific analysis of vendor contracts, terms and conditions, as well as our proprietary Headcount Workflow Analysis to identify understaffing or overstaffing issues in specific Support Services areas.

Mattern's Support Services Consultation delivers solid information: 80+ pages of detail-driven analysis in narrative form, along with charts indicating your firm's performance against industry standards and best practices benchmarks. We also provide in-depth recommendations regarding equipment, supplies, vendor contracts, operations, and site-specific considerations. Furthermore, Mattern thoroughly addresses additional aspects, such as Request for Proposal Strategies and Processes which are crucial to overall success.

Contact us to learn more about what Mattern can do for you.

• Services Overview
• The Mattern Method®
• Support Services
• Request for Proposal (RFP) Management
• In-House Analysis
• Equipment
• Output Management
• Records Management
• Office Supplies Analysis
• Cost Recovery Analysis