Mattern & Associates, LLC

Request for Proposal (RFP) Management for Outsourced Support Services & Equipment

Mattern protects your interests, manages the RFP process and delivers objective expertise.

When your organization's existing contracts are about to expire or your firm requires new outsourcing services or equipment from additional or existing vendors, Mattern can spearhead the Request for Proposal (RFP) process and provide critical objectivity that yields outstanding results from start to finish.

The difference is our approach.

Unlike internal RFP processes, which often rehash old standards and ways of doing business, Mattern applies industry best practices in every area and performs the due diligence that saves your firm money, reduces waste and eliminates the duplication of efforts. Using the Mattern Method®, we analyze and quantify current practices through a cost/benefit analysis, before offering advice.

The first step is making sure that vendors and suppliers are asked to deliver exactly what your firm requires to maintain peak performance - no more, no less.

Do you really need mail sweeps every hour? Are you still using yesterday's services, systems and technologies to build for today's demands, growth and market position? Mattern delivers the answers you need to stay competitive.

Mattern systematically identifies your firm's actual needs by conducting surveys and onsite workflow analysis, reviewing utilization, and evaluating operations. Then we structure your Request For Proposal strategy and process to fulfill your needs. This may include new approaches that make good sense, such as: renegotiating with current vendor, performing a Closed RFP process for current vendor, or launching an Open RFP to multiple vendors.

According to Gartner, over 75% of outsourcing relationships fail. Mattern has never had an outsourcing contract, negotiated on a client's behalf, terminate prematurely or fail to meet the stated objectives. Our forward-thinking approach to RFP Management ensures success.
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Mattern handles all the details. You make the final decision.

During the proposal review process, Mattern carefully evaluates suppliers and equipment through objective measurement of critical factors, including performance standards, responsiveness, technological capabilities, flexibility, accuracy, timeliness, and cost. We compile a vendor scorecard that clearly identifies the pros and cons of all services or equipment for each vendor, so you can determine the best fit for your operational needs, solely on the facts.

Once a supplier is selected, Mattern can negotiate a contract that will ensure the best possible pricing and terms, based on industry best-standards, and your firm's unique requirements. We also conduct invoice reconciliation and monitor vendor compliance. Mattern provides total solutions that address your unique operational needs.