Mattern & Associates, LLC

The Mattern Method® is Detail-Driven

Because That’s Where The Answers Are.

We do things the right way. The Mattern Method® is a unique three-phase approach that assesses through data analysis and on-site observation your organization’s costs, utilization of labor, equipment, supplies and services against industry benchmarks and best practices. It utilizes a proprietary 20 step approach which includes a customized Request For Proposal (RFP) and contract negotiation process that yields the most competitive pricing and contract terms that the industry offers at no cost to the client with ongoing monitoring that assures the objectives of the project are met.

Phase One: A thorough examination.

Mattern interviews, analyzes and crunches the numbers so you don’t have to.

Mattern & Associates identifies effectiveness and efficiency of core processes and operations through in-depth analysis of end-user surveys, performance details, expenses, vendor/supplier contracts, as well as processes both within your organization and its suppliers.

Where are the bottlenecks in dealing with suppliers or equipment? What are the issues in productivity for reprographics, records management, mail/fax and hospitality services? Are there performance gaps in any area? Are clients and internal customers satisfied? What’s working and why?

We also thoroughly review specific data, including your organization’s contracts, conditions and terms of service for all vendors, then objectively apply industry benchmarks to rate your performance in each area.

This detail-driven analyses, coupled with our team of in-house experts observing your workflow, provide an accurate snapshot of your core strengths and efficiencies in all operations. With that, we can explore viable options and specific actions for improvement and quantifiable results.

We deliver a detailed, customized report and strategic plan which becomes the blueprint to your success.

Phase Two: Implementation of Recommendations.

Mattern not only tells you what to do, we actually do it.

Mattern can manage and ensure full implementation of all recommendations, to meet your firm’s specific needs.

We apply the same detail-diligent methodology to fulfill your needs, from managing the Request For Proposal (RFP) process to spearheading agreed upon enhancements, changes or functions. From providing guidance on logistical issues to negotiating the final contract, we outline the pros and cons of new equipment or suppliers, in other words we become an extension of your team to provide total assurance of quality and firm-wide solutions that make perfect business sense.

Phase III: Semiannual Reviews & Updates.

Mattern maintains your competitive advantage.

Success in business is a moving target. Mattern ensures your operational advantages by performing semiannual reviews and updates to keep your organization performing at its best.

Our timely evaluations provide insights which allow painless modifications or additions to take place, if necessary, to meet your firm’s growth or new needs. And since Mattern’s previous work ensured suppliers’ contracts that provide flexibility and responsiveness, your firm can exercise its rights to new equipment, technology or personnel arrangements to ensure operational excellence, as needed.