Strategic Solutions for Firm-wide Success

If some or all of your firm's support services are delivered by your own employees, Mattern can provide a fresh, objective look to identify ways to build efficiencies, improve performance, and reduce costs.

We work as your partners to establish smarter, more effective ways of delivering support services throughout your organization.

Using the Mattern Method®, we perform an in-house evaluation of support services operations, including a Best Practice Headcount and Workflow Analysis to determine efficiency compared to industry benchmarks.

Mattern's comprehensive analysis includes a detailed report which delivers an accurate assessment of your firm's current operations as well as advice to streamline processes, standardize policies, manage overflow costs, and increase end-user satisfaction.

In-house vs. Outsourced Support Services?

We'll help you decide what's best.

For companies who are considering the benefits of maintaining in-house support services versus an outsourcing arrangement for all or some areas, Mattern applies the same due diligence to the cost/efficiency equation. We examine your outsourcing options and quantify everything, including answers to key questions:

Do the benefits of in-house utilization vs. outsourcing make strategic business sense? What is the true cost of maintaining an in-house operation vs. an outsourced arrangement for each support services area? Should a combination of outsourced and in-house services be considered?

Mattern carefully assesses your operational needs then answers these kinds of questions with great specificity. Our experience has shown that the most prudent options rise to the surface when you take a holistic approach and see the big picture.

Contact us to learn more about what Mattern can do for you.

"In providing an unbiased, outside view of our people and processes, Mattern was able to do things that couldn't have been done effectively by an inside person."
Jim D'Imperio, Manager of Office Services
Andrews Kurth