If you have already outsourced your support services (mail, reprographics, messenger, records or facsimile services), or if you are considering investing in new multi-functional equipment, Mattern & Associates has the expertise to structure your Request For Proposal (RFP) to enable you to maximize your investment. We will assist you in selecting the best vendor and negotiate a contract that will ensure that you receive the best possible pricing and terms that the market offers.

If you are still trying to decide whether to outsource your operation, we can assist you in weighing these options and in making this very important decision.

Outsourcing and multifunctional equipment evaluations typically include the following Mattern Method™ processes:

• Develop surveys and conduct interviews to determine end-user satisfaction
  
  
• Provide a Best Practice Headcount and Workflow Analysis to determine
  operational efficiency of your current outsourcing/equipment vendor
  
  
• Review supporting contracts to benchmark existing costs and terms and conditions
  
  
• Establish and benchmark current costs
  
  
• Project project costs comparing both the in-house and outsourcing options
  
  
• Review technology to develop a firm-wide policy on multi-functional
  deployment and workflow product selection
  
  
• Develop strategies: Renegotiate, Closed RFP process (RFP only sent to current
  vendor), or Open RFP process (RFP sent to multiple vendors)