• Mattern & Associates helps Best Best & Krieger improve support services to save 23% annually
• Don't change that printer before you have a plan

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• Are On-Site Litigation Support Services Right for You?
• A Washington, DC Success Story
• Contractual Terms that Prevent You from Getting a Fair Deal from Vendors

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• Keeping Score - Performance Measurement
• How to Have a Successful Outsourcing Relationship

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• Overflow Invoices - How does your Firm handle them?
• Client Snapshot – Pennsylvania Bar Institute
• Facsimile machines – endangered species?
• Structuring an Off-shore Support Services Agreement and the Cost Recovery Impact: (Part I)

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• Output Management - How Your Organization Manages Its Printed page
• Dressing Up - Your Dress Code Policy
• Outsource vs. In-House
• Procurement vs. Procurement Expertise

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