If you currently operate your support services with your own employees, then Mattern & Associates will work with your present staff and equipment vendors to make your operation as cost-effective and efficient as possible. Since we do not sell equipment or provide employees, our recommendations are always unbiased and solely in your organization's best interest.

In-house evaluation typically includes the following Mattern Method™ processes:

• Develop surveys and conduct interviews to determine end-user satisfaction
  
  
• Provide a Best Practice Headcount and Workflow Analysis to determine operational efficiency of your in-house operation
  
  
• Review supporting contracts to benchmark existing costs and terms and conditions
  
  
• Prepare projected costs comparing both the in house and outsourcing options
  
  
• Review technology to develop a firm-wide policy on multifunctional deployment and workflow product selection
  
  
• Provide operational and cost-efficiency recommendations
  
  
• Assist with the implementation of client–approved
  recommendations and training of in-house personnel

• Cost savings
  
  
• Identification of areas for improvement
  
  
• Streamlined processes
  
  
• Better understanding of end-user requirements
  
  
• Benchmark information to control and manage
  overflow costs
  
  
• Benchmark information
  for cost recovery
  
  
• Creation of standardized
  policies